Harassment between residents is a difficult but critical issue that property managers must navigate. When does a neighbor dispute become illegal harassment, and when does the liability fall on the housing provider? In part one of this essential series, fair housing experts dive into the fine line between resident conflict and a Fair Housing Act violation. Learn the two critical criteria that trigger management’s duty to act and discover the immediate steps you must take to resolve serious disputes—and avoid costly liability. Are your current policies putting you at risk?
Show Highlights:
- 00:00 – Housing Provider Responsibility: When does resident-on-resident harassment become a fair housing issue for management?
- 01:33 – Crossing the Line: How a common noise complaint escalates into illegal harassment under the Fair Housing Act.
- 02:07 – Protected Categories: Understanding what specific slurs or intimidation based on protected class make a dispute a violation.
- 03:16 – Two Criteria for Liability: The essential elements that create a duty for management to address harassment promptly.
- 04:04 – Immediate Management Action: What are the first, crucial steps property managers should take once aware of illegal harassment?
- 05:11 – Resolution Strategies: Exploring options from apology and resolution to immediate lease termination for serious threats.
- 06:15 – Avoiding Liability: The importance of prompt, careful handling and ongoing training to mitigate housing liability risks.
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