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Accessibility
Translation Services Part 2 – Limited English Proficiency (LEP)
Ensuring equal access to housing for everyone is a fundamental principle of fair housing laws. However, this can be challenging for individuals with limited English
Parking Spaces – Common Questions
What challenges can parking spaces raise in property management? We discuss some of the more common questions we see and share best practices to help
ESA
Top 5 Fair Housing Topics – Beyond the Basics
It’s essential to have regular fair housing training. But throughout your career, you’ll run into fair housing topics that go beyond the basics. Here are
Your ESA Questions Answered
ESA or emotional support animals continues to be one of the most talked-about fair housing concerns. The more we clarify and educate the many different
Compliance
Being Nice or Compliant – Can You Be Both?
Beneath the surface of property management lies a complex web of ethical dilemmas, demanding careful navigation and adherence to industry standards. From maintaining professionalism in
Using AI for Marketing – Should You Do It?
In the dynamic world of property management, technology has become an invaluable tool for streamlining operations and enhancing customer experiences. Artificial intelligence (AI) has emerged
Disparate
Impact
Fair Housing and Website Accessibility
What is website accessibility? Is this a subject that you should be paying attention to? Join us as we cut through the confusion and share
HUD’s Proposed Disparate Impact Revisions and Housing Providers
Disparate Impact revisions were recently published. How will these revisions have an impact on housing providers? The revisions reflect the Supreme Court ruling in Texas
Marketing & Advertising
Marketing and Applications for Subsidized Housing – New Title VI Requirements
Do you know what Title VI is? Or how it affects the way a property is marketed or its application process? Leslie from Williams, Edelstein,
Top 5 Fair Housing Topics – Beyond the Basics
It’s essential to have regular fair housing training. But throughout your career, you’ll run into fair housing topics that go beyond the basics. Here are
Harassment
Illegal Harassment and Fair Housing
In the realm of property management and housing, maintaining an environment of safety and respect is paramount. However, a significant challenge persists in the form of illegal harassment by contractors and employees targeted towards residents. What do housing providers need to be aware of when it comes to fair housing and illegal harassment?
Resident Bullying and Fair Housing – What You Need to Know
Resident bullying can create some very uncomfortable situations. But what responsibility do you have as a housing provider or staff member? What do you need to know when it comes to fair housing and bullying?
Maintenance
The Frontlines of Fair Housing
Our maintenance professionals are genuinely on the frontlines when it comes to interacting with residents. But do your people know how to handle the situations
Fair Housing and Communication – Pt 2 – Communicating with Prospects
Episode 21 of Fair Housing Insiders Telephone fair housing training is a crucial component. Today we again discuss the importance of fair housing training, communication,
Accommodations & Modifications
Parking Spaces – Common Questions
What challenges can parking spaces raise in property management? We discuss some of the more common questions we see and share best practices to help
Translation Services – Reasonable Accommodation
Today, roughly 11.5 million people are either deaf or hard of hearing in the United States. This raises the question, are housing providers required to
Forms, Policies, and Procedures
Screening and Waitlists for Subsidized Housing – New Title VI Requirements
The housing market is an ever-changing landscape, and staying updated on the latest regulations is crucial for property managers to effectively navigate the industry. In
Marketing and Applications for Subsidized Housing – New Title VI Requirements
Do you know what Title VI is? Or how it affects the way a property is marketed or its application process? Leslie from Williams, Edelstein,
DEI
Housing Discrimination Against LGBTQ+ Prospects
Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With
Fair Housing and Diversity, Equity, and Inclusion
Episode 26 of Fair Housing Insiders Diversity, equity, and inclusion. What does it have to do with fair housing? Our special guest, Jen Piccotti from
Customer Service
Payments and Communication – Can You Limit Them?
In the ever-evolving landscape of the property management industry, ensuring adherence to fair housing principles is paramount. As landlords and property managers navigate the challenges
Fair Housing and Superior Customer Service
Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is
