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Accessibility
Fair Housing and Website Accessibility
What is website accessibility? Is this a subject that you should be paying attention to? Join us as we cut through the confusion and share
Fair Housing & Drive-By Accessibility Testing
What is fair housing drive-by accessibility testing? How can it impact your properties? Join us as we discuss how a simple car ride can turn
ESA
Top 5 Fair Housing Topics – Beyond the Basics
It’s essential to have regular fair housing training. But throughout your career, you’ll run into fair housing topics that go beyond the basics. Here are
Your ESA Questions Answered
ESA or emotional support animals continues to be one of the most talked-about fair housing concerns. The more we clarify and educate the many different
Compliance
Fair Housing & Phone Calls – Turning a Blind Ear
Is everyone in your office fully trained to handle phone calls properly? Learn how inadequate training and practice can lead to a fair housing violation.
FHA and ADA – What’s the Difference?
What is the difference between FHA (The Fair Housing Act) and ADA (Americans with Disabilities Act)? Why is it important to know? Join Jonathan and
Disparate
Impact
Fair Housing and Website Accessibility
What is website accessibility? Is this a subject that you should be paying attention to? Join us as we cut through the confusion and share
HUD’s Proposed Disparate Impact Revisions and Housing Providers
Disparate Impact revisions were recently published. How will these revisions have an impact on housing providers? The revisions reflect the Supreme Court ruling in Texas
Marketing & Advertising
Fair Housing & Phone Calls – Turning a Blind Ear
Is everyone in your office fully trained to handle phone calls properly? Learn how inadequate training and practice can lead to a fair housing violation.
Fair Housing and Written Responses
Does your property have policies in place for written responses? Why should you? What are some best practices?
Harrassment
Fair Housing & Phone Calls – Turning a Blind Ear
Is everyone in your office fully trained to handle phone calls properly? Learn how inadequate training and practice can lead to a fair housing violation.
Fair Housing and Written Responses
Does your property have policies in place for written responses? Why should you? What are some best practices?
Maintenance
The Frontlines of Fair Housing
Our maintenance professionals are genuinely on the frontlines when it comes to interacting with residents. But do your people know how to handle the situations
Fair Housing and Communication – Pt 2 – Communicating with Prospects
Episode 21 of Fair Housing Insiders Telephone fair housing training is a crucial component. Today we again discuss the importance of fair housing training, communication,
Accommodations & Modifications
Top 5 Fair Housing Topics – Beyond the Basics
It’s essential to have regular fair housing training. But throughout your career, you’ll run into fair housing topics that go beyond the basics. Here are
Fair Housing Compliance and Social Media
Fair Housing compliance and social media can co-exist. In this episode we highlight many of the challenges that property management professionals have when it comes
Forms, Policies, and Procedures
Fair Housing and Written Responses
Does your property have policies in place for written responses? Why should you? What are some best practices?
Fair Housing and Prospect Tours
Prospect tours are a common everyday task that all leasing professionals encounter. What fair housing best practices can ensure that you and your team are
DEI
Housing Discrimination Against LGBTQ+ Prospects
Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With
Fair Housing and Diversity, Equity, and Inclusion
Episode 26 of Fair Housing Insiders Diversity, equity, and inclusion. What does it have to do with fair housing? Our special guest, Jen Piccotti from
Customer Service
Fair Housing and Superior Customer Service
Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is
Housing Discrimination Against LGBTQ+ Prospects
Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With
