Fair Housing Institute

Fair Fixes: Balancing Maintenance Requests

Maintenance /

Did you know? Maintenance teams play a crucial role in ensuring resident satisfaction on your property. However, delays in work orders—whether due to supply chain issues, contractor availability, or aging equipment—can sometimes lead to resident concerns about differential treatment. When residents perceive that their maintenance requests are handled inconsistently compared to their neighbors, fair housing […]

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ESAs and leash laws

Unleashing Fair Housing: ESAs, Leash Laws, and Unreasonable Accommodations

Assistance Animals, Fair Housing Insiders /

In the world of property management, one of the most frequent and often misunderstood topics is the regulation of emotional support animals (ESAs) and service animals within housing communities. Many property managers and residents alike grapple with questions about leash laws, community policies, and state laws that may seem to conflict with fair housing regulations.

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Episode 112 - Reasonable Accommodations When Should You Ask for Verification

Reasonable Accommodations: When Should You Ask for Verification?

Fair Housing Insiders, Reasonable Accommodation /

Fair housing compliance is a critical aspect of property management, particularly when it comes to reasonable accommodations for residents with disabilities. Housing providers must navigate requests with sensitivity while ensuring they meet legal requirements. A key consideration is determining when to ask for verification, when modifications should be made proactively, and how to approach eviction

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How To Handle Appeals When an Applicant is Denied

How To Handle Appeals When an Applicant Is Denied

Disparate Impact, Fair Housing Insiders, Forms Policies and Procedures, Reasonable Accommodation /

Handling appeals related to housing application denials due to criminal history screening is a nuanced responsibility for property managers. These cases require balancing compliance with fair housing laws, ensuring the safety and well-being of the community, and providing fair and equitable treatment to applicants.  By understanding the key considerations and implementing best practices, property management

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Unreasonable Accommodations – Is There Such a Thing? Part 2

Fair Housing Insiders, Reasonable Accommodation, Reasonable Accommodations and Modifications /

In the world of property management, the topic of reasonable and unreasonable modifications often arises. One particularly common area of concern is flooring modifications, which can present challenges when determining compliance with fair housing laws. Let’s explore what constitutes a reasonable modification, how to handle requests, and the differences in obligations between conventional and federally

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From the Tradeshow Floor: Top Property Management Misunderstandings

Compliance, Fair Housing Insiders /

Navigating fair housing laws can be challenging, but avoiding common misunderstandings is crucial for property managers who want to protect their communities and their careers. These laws are designed to ensure everyone has equal access to housing opportunities, but myths and outdated practices can lead even well-meaning professionals astray. After connecting with property managers across

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Top Ten Fair Housing Phrases – Say This, Not That – Part 2

Announcements /

In property management, effective communication is crucial, not only to foster positive relationships but also to ensure compliance with fair housing laws. While some commonly used phrases may seem innocent, they can have unintended consequences that violate fair housing regulations. In part two, we will explore several fair housing phrases that you should avoid and

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Say this not that in fair housing

Top Ten Fair Housing Phrases – Say This, Not That – Part 1

Compliance, Fair Housing Insiders /

In the property management industry, clear and effective communication is not just a skill—it’s a necessity. Ensuring compliance with fair housing laws and creating an inclusive environment means that the words used to describe communities must be chosen with care.  Even seemingly innocent phrases can have unintended consequences, potentially alienating prospective residents and putting a

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HCVP Unveiled: Insights for Housing Authority Employees

Compliance, Property Management, Reasonable Accommodations and Modifications, Training /

As the complexities surrounding fair housing grow, the Housing Choice Voucher Program (HCVP), often referred to as Section 8, has emerged as an essential tool. This program helps make housing accessible to low-income families, the elderly, and individuals with disabilities. However, as states increasingly recognize source of income as a protected category, more landlords and

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