Documentation is one of the most effective tools for ensuring compliance with fair housing laws. One commonly used but often underestimated tool is the guest card—also known by various names depending on the software or system in use. While guest cards are frequently seen as a sales or customer service tool, they play a crucial […]
Guest Cards Matter: Simple Steps to Stay Compliant Read More »
Did you know? Maintenance teams play a crucial role in ensuring resident satisfaction on your property. However, delays in work orders—whether due to supply chain issues, contractor availability, or aging equipment—can sometimes lead to resident concerns about differential treatment. When residents perceive that their maintenance requests are handled inconsistently compared to their neighbors, fair housing
Fair Fixes: Balancing Maintenance Requests Read More »
In the world of property management, one of the most frequent and often misunderstood topics is the regulation of emotional support animals (ESAs) and service animals within housing communities. Many property managers and residents alike grapple with questions about leash laws, community policies, and state laws that may seem to conflict with fair housing regulations.
Unleashing Fair Housing: ESAs, Leash Laws, and Unreasonable Accommodations Read More »
Fair housing compliance is a critical aspect of property management, particularly when it comes to reasonable accommodations for residents with disabilities. Housing providers must navigate requests with sensitivity while ensuring they meet legal requirements. A key consideration is determining when to ask for verification, when modifications should be made proactively, and how to approach eviction
Reasonable Accommodations: When Should You Ask for Verification? Read More »
In property management, navigating the complexities of fair housing laws is crucial, especially when it comes to sensitive issues like the Violence Against Women Act (VAWA). While VAWA offers critical protections for victims of domestic violence, dating violence, sexual assault, and stalking, it does not universally apply to all housing. This article explores the key
Violence Doesn’t Always Equal VAWA Read More »
Handling appeals related to housing application denials due to criminal history screening is a nuanced responsibility for property managers. These cases require balancing compliance with fair housing laws, ensuring the safety and well-being of the community, and providing fair and equitable treatment to applicants. By understanding the key considerations and implementing best practices, property management
How To Handle Appeals When an Applicant Is Denied Read More »
In the world of property management, the topic of reasonable and unreasonable modifications often arises. One particularly common area of concern is flooring modifications, which can present challenges when determining compliance with fair housing laws. Let’s explore what constitutes a reasonable modification, how to handle requests, and the differences in obligations between conventional and federally
Unreasonable Accommodations – Is There Such a Thing? Part 2 Read More »
Navigating fair housing laws can be challenging, but avoiding common misunderstandings is crucial for property managers who want to protect their communities and their careers. These laws are designed to ensure everyone has equal access to housing opportunities, but myths and outdated practices can lead even well-meaning professionals astray. After connecting with property managers across
From the Tradeshow Floor: Top Property Management Misunderstandings Read More »
In property management, effective communication is crucial, not only to foster positive relationships but also to ensure compliance with fair housing laws. While some commonly used phrases may seem innocent, they can have unintended consequences that violate fair housing regulations. In part two, we will explore several fair housing phrases that you should avoid and
Top Ten Fair Housing Phrases – Say This, Not That – Part 2 Read More »
In the property management industry, clear and effective communication is not just a skill—it’s a necessity. Ensuring compliance with fair housing laws and creating an inclusive environment means that the words used to describe communities must be chosen with care. Even seemingly innocent phrases can have unintended consequences, potentially alienating prospective residents and putting a
Top Ten Fair Housing Phrases – Say This, Not That – Part 1 Read More »
