Customer Service Archives - The Fair Housing Institute, Inc.

Customer Service

A promotional banner for a webinar titled "Mastering Customer Service as a Fair Housing Compliance Tool" presented by Fair Housing Insiders (FHI). The banner features a red background on the left with the text and the FHI logo. On the right, it displays headshots of two speakers, a woman and a man, alongside an inset image of professionals in an office setting. The text also notes a "Special Guest Donna Cutting"

Mastering Customer Service as a Fair Housing Compliance Tool

TL;DR In property management, a simple misunderstanding can quickly spiral into a formal Fair Housing complaint. Many leaders assume that high-quality customer service interactions are a matter of “common sense.” However, relying on intuition over intentional training is a significant liability. True risk mitigation begins with developing a team that understands how exceptional customer service […]

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A promotional graphic for "Fair Housing Insiders" (FHI) titled "The Fair Housing Act Applies to the HOA." The left side of the image features the FHI logo and the title in white and black text against a solid red background. The right side shows a professional headshot of two individuals, a woman and a man, smiling. In the top right corner, a circular inset displays wooden toy houses and a document labeled "Homeowners Association."

The Fair Housing Act Applies to HOAs: What Property Managers Must Know

TL;DR The assumption that the Fair Housing Act (FHA) is exclusively a concern for rental properties is a dangerous misconception that exposes Homeowners Associations (HOAs) and property managers to significant legal liability. The fundamental legal truth is that the FHA applies to virtually all housing providers, including most HOAs and community associations. Failure to scrutinize

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Payments and Communication - Can You Limit Them?

Payments and Communication – Can You Limit Them?

In the ever-evolving landscape of the property management industry, ensuring adherence to fair housing principles is paramount. As landlords and property managers navigate the challenges and responsibilities of their roles, understanding the importance of equitable practices is essential. One area garnering increasing attention is the choice and limitation of communication and payment methods. Let’s delve

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