Customer Service

Payments and Communication - Can You Limit Them?

Payments and Communication – Can You Limit Them?

Customer Service, Compliance /

In the ever-evolving landscape of the property management industry, ensuring adherence to fair housing principles is paramount. As landlords and property managers navigate the challenges and responsibilities of their roles, understanding the importance of equitable practices is essential. One area garnering increasing attention is the choice and limitation of communication and payment methods. Let’s delve […]

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Housing Discrimination Against LGBTQ+ Prospects

Housing Discrimination Against LGBTQ+ Prospects

Customer Service, Compliance, DEI, Harassment /

Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With the updated guidelines, what can we expect from HUD (Department of Housing and Urban Development) regarding sexual orientation and gender identity, and what should we be doing now to avoid

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Your Resident Requested a Reasonable Accommodation - Did You Hear It?

Your Resident Requested a Reasonable Accommodation – Did You Hear It?

Reasonable Accommodations and Modifications, Customer Service /

Episode 23 of Fair Housing Insiders Our latest episode focuses again on communication. Your resident requested a reasonable accommodation: did you hear it? Residents may not always communicate effectively. This is why all staff need to be trained to listen carefully, especially when dealing with reasonable accommodation requests.

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