Customer Service

Fair Housing and Superior Customer Service

Fair Housing and Superior Customer Service

Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is the key to fewer fair housing complaints. It stands to reason that any company with good customer service training will have fewer fair housing complaints. Customers that feel honestly heard …

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Housing Discrimination Against LGBTQ+ Prospects

Housing Discrimination Against LGBTQ+ Prospects

Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With the updated guidelines, what can we expect from HUD (Department of Housing and Urban Development) regarding sexual orientation and gender identity, and what should we be doing now to avoid …

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Your Resident Requested a Reasonable Accommodation - Did You Hear It?

Your Resident Requested a Reasonable Accommodation – Did You Hear It?

Episode 23 of Fair Housing Insiders Our latest episode focuses again on communication. Your resident requested a reasonable accommodation: did you hear it? Residents may not always communicate effectively. This is why all staff need to be trained to listen carefully, especially when dealing with reasonable accommodation requests.

Fair Housing Testers

Fair Housing Testers – Testing For Housing Discrimination

In this episode, we talk about fair housing testers. What are some of the most common issues that get reported when testers call or visit properties? Be sure to check out the full episode and share it with your property management team. What you will learn in this article: Fair Housing Testers – The Facts …

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