Maintenance Archives - The Fair Housing Institute, Inc.

Fair Fixes: Balancing Maintenance Requests

Did you know? Maintenance teams play a crucial role in ensuring resident satisfaction on your property. However, delays in work orders—whether due to supply chain issues, contractor availability, or aging equipment—can sometimes lead to resident concerns about differential treatment. When residents perceive that their maintenance requests are handled inconsistently compared to their neighbors, fair housing […]

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The Frontlines of Fair Housing

Our maintenance professionals are genuinely on the frontlines when it comes to interacting with residents. But do your people know how to handle the situations that often arise and can quickly go from fair housing compliance to a fair housing complaint?

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Fair Housing and Communication – Pt 2 – Communicating with Prospects

Episode 21 of Fair Housing Insiders Telephone fair housing training is a crucial component. Today we again discuss the importance of fair housing training, communication, and supervision.

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Fair Housing Communicating with Employees

Fair Housing and Communication – Pt 1-Communicating with Employees

Episode 20 of Fair Housing Insiders Communication is key. By not effectively communicating your company’s fair housing policies to your employees you leave yourself exposed and vulnerable to a fair housing complaint. Let’s take a look at some great insights on best practices.

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Criminal History and Occupancy Policy – The Impact of Disparate Impact

Episode 3 Fair Housing Education Episode 3 of our complimentary Fair Housing educational sessions. In this session, we cover the following key topics. HUD’s has proposed new regulations in an effort to relieve housing providers from their anxiety about disparate impact. Should you be relieved? A two persons per bedroom occupancy policy may not withstand

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