Fair Housing and Superior Customer Service

Fair Housing and Superior Customer Service

Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is the key to fewer fair housing complaints. It stands to reason that any company with good customer service training will have fewer fair housing complaints. Customers that feel honestly heard …

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Housing Discrimination Against LGBTQ+ Prospects

Housing Discrimination Against LGBTQ+ Prospects

Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With the updated guidelines, what can we expect from HUD (Department of Housing and Urban Development) regarding sexual orientation and gender identity, and what should we be doing now to avoid …

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Fair Housing and Steering

Fair Housing and Steering

Episode 27 of Fair Housing Insiders The Fair Housing Act makes it illegal for a housing provider to attempt to influence where a prospect lives due to the prospect’s race, color, religion, national origin, sex, familial status, or disabilities.