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Top Fair Housing Topics Covered
- Fair Housing policies and procedures
- Assistance animals
- Reasonable modifications and accommodations
- Disparate impact
- Resident screening
And much more!
From the Archives
Navigating Personal Liability in Property Management
TL;DR Property management professionals operate in a high-stakes environment where daily decisions can have significant liability ramifications. A common misconception within the industry is that housing liability rests solely with the corporate office or the property owner. However, under the Fair Housing Act, individual employees, including leasing professionals, property managers, regional managers, and maintenance staff,
Don’t Judge a Request by Its Cover: Fair Housing Risk and Invisible Disabilities
TL;DR A resident who uses a wheelchair requests a parking space near the building entrance. Most property management professionals immediately recognize that the request may involve fair housing. But what happens when the resident asking for that same parking space walks into the office without any visible mobility issue? That is where things can get
Mastering Customer Service as a Fair Housing Compliance Tool
TL;DR In property management, a simple misunderstanding can quickly spiral into a formal Fair Housing complaint. Many leaders assume that high-quality customer service interactions are a matter of “common sense.” However, relying on intuition over intentional training is a significant liability. True risk mitigation begins with developing a team that understands how exceptional customer service