Emotional support animals (ESAs) are one of the most misunderstood topics in property management. In this episode of the Fair Housing Insiders: Case Files, Fair Housing Attorney Leslie Tucker breaks down the case United States v. Greenbrier Partners LLC—a powerful reminder of how mishandling an ESA request can lead to serious fair housing risks and impact residents’ well-being.
Key Takeaways:
00:00 – ESA requests: Why this case matters
01:10 – Background: Graduate student seeks an ESA
03:06 – Online ESA providers & telehealth verifications
06:37 – Can “undue burden” be used as a defense?
07:33 – Best practices for verifying ESA requests
09:10 – Lessons for housing providers from this case
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