Your employees are the frontline of fair housing compliance. In this episode of the Fair Housing Insiders, Michael Coughlin and attorney Leslie Tucker discuss three key expectations housing providers should have of their staff:
- Ongoing training and refresher courses
- Asking for help when unsure
- Reporting potential fair housing incidents
Learn how to build a culture of compliance where every employee—from maintenance to leasing—understands their responsibilities and helps protect your community.
Key Takeaways:
00:00 – Introduction
01:07 – Employees as the frontline of fair housing
01:56 – Expectation #1: Ongoing training matters
04:14 – Why refresher training prevents costly mistakes
05:04 – Expectation #2: Asking for help is professionalism
07:22 – Expectation #3: Reporting incidents immediately
09:15 – Everyone has a duty to uphold fair housing
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