Documentation is one of the most effective tools for ensuring compliance with fair housing laws. One commonly used but often underestimated tool is the guest card—also known by various names depending on the software or system in use. While guest cards are frequently seen as a sales or customer service tool, they play a crucial role in fair housing compliance. Proper documentation can protect housing providers from potential discrimination claims, making it a necessary practice for property managers and leasing professionals. Keep watching to discover some simple steps to help you stay compliant.
Key Highlights:
00:00 – What are guest cards?
1:00 – Why are guest cards important?
2:48 – Compliance elements of guest cards.
4:25 – What should and shouldn’t be on a guest card
6:40 – Guest card wrap up
Fair housing compliance is not separate from daily leasing and marketing practices—it is embedded within them. Guest cards are not just about customer service; they are a vital compliance tool that can protect both employees and their properties. By treating documentation as an essential part of operations, property managers can ensure transparency, consistency, and adherence to fair housing regulations.
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