In this episode of Fair Housing Insiders, host Michael Coughlin is joined by Kelly from ReciteMe to tackle an often-overlooked compliance issue: website accessibility in the property management industry. Many housing providers focus on physical accessibility, but forget that digital barriers—like untagged images, inaccessible PDFs, and poorly designed forms—can exclude prospective residents with disabilities. Kelly explains how the ADA applies to websites, common pitfalls property managers should watch out for, and practical steps for making accessibility part of ongoing operations.
Key Takeaways:
00:00 | Introduction – Is your website turning renters away?
01:29 | ADA & Digital Accessibility – How the ADA applies beyond ramps and doorways
02:57 | Signs of Non-Compliance – Simple website checks property managers can do
04:08 | Common Pitfalls – Images, PDFs, and forms as accessibility barriers
05:41 | First Steps & Ongoing Strategy – Free scans, tools, and team training
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