Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is the key to fewer fair housing complaints. It stands to reason that any company with good customer service training will have fewer fair housing complaints. Customers that feel honestly heard […]
Fair Housing and Superior Customer Service Read More »
Fair Housing is a complicated and ever-changing subsection of the law. Combined with state and municipal laws that can vary greatly, proper training becomes even more critical.
Stay Up To Date on Fair Housing Training Read More »
Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With the updated guidelines, what can we expect from HUD (Department of Housing and Urban Development) regarding sexual orientation and gender identity, and what should we be doing now to avoid
Housing Discrimination Against LGBTQ+ Prospects Read More »
Episode 27 of Fair Housing Insiders The Fair Housing Act makes it illegal for a housing provider to attempt to influence where a prospect lives due to the prospect’s race, color, religion, national origin, sex, familial status, or disabilities.
Fair Housing and Steering Read More »
Episode 26 of Fair Housing Insiders Diversity, equity, and inclusion. What does it have to do with fair housing? Our special guest, Jen Piccotti from Swift Bunny, discusses how we as an industry need to do more than check a box. We need to build a culture.
Fair Housing and Diversity, Equity, and Inclusion Read More »
Episode 25 of Fair Housing Insiders We are happy to have Brandon Ball from Wesley Woods Senior Living and George Tucker from Campbell-Stone join us again to tackle perhaps the most difficult fair housing topic: Mental health challenges and senior housing.
Senior Housing and Mental Health Challenges Read More »
Episode 24 of Fair Housing Insiders Senior housing comes with its own unique set of challenges regarding reasonable modifications or accommodations. We are joined by two industry professionals, Brandon Ball from Wesley Woods Senior Living and George Tucker, from Campbell-Stone. They share their experiences and fair housing best practices that allow them to offer superior
Senior Housing and Reasonable Modifications Read More »
Episode 23 of Fair Housing Insiders Our latest episode focuses again on communication. Your resident requested a reasonable accommodation: did you hear it? Residents may not always communicate effectively. This is why all staff need to be trained to listen carefully, especially when dealing with reasonable accommodation requests.
Your Resident Requested a Reasonable Accommodation – Did You Hear It? Read More »
Episode 22 of Fair Housing Insiders Allergies are a complex topic. They range in type as well as severity. When do they rise to meet the criteria for granting a reasonable accommodation?
Resident Allergies – Reasonable Accommodation? Read More »
Episode 21 of Fair Housing Insiders Telephone fair housing training is a crucial component. Today we again discuss the importance of fair housing training, communication, and supervision.
Fair Housing and Communication – Pt 2 – Communicating with Prospects Read More »
