To use a form or not to use a form: that is the question. Shakespeare aside, discretion needs to be part of your policy when it comes to reasonable accommodations and how they are verified.
Reasonable Accommodations – “I Am Not Filling Out Your Form!” Read More »
How do you handle a relay operator phone call in the leasing office? What are some fair housing best practices? Join us as we discuss the do’s and don’ts of handling relay operator calls.
Fair Housing Best Practices and Relay Operators Read More »
ESA or emotional support animals continues to be one of the most talked-about fair housing concerns. The more we clarify and educate the many different scenarios that face property management staff, the better equipped we all can be to avoid a fair housing complaint.
Your ESA Questions Answered Read More »
What is fair housing drive-by accessibility testing? How can it impact your properties? Join us as we discuss how a simple car ride can turn into a lawsuit costing you thousands of dollars.
Fair Housing & Drive-By Accessibility Testing Read More »
Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is the key to fewer fair housing complaints. It stands to reason that any company with good customer service training will have fewer fair housing complaints. Customers that feel honestly heard
Fair Housing and Superior Customer Service Read More »
Fair Housing is a complicated and ever-changing subsection of the law. Combined with state and municipal laws that can vary greatly, proper training becomes even more critical.
Stay Up To Date on Fair Housing Training Read More »
Episode 28 of Fair Housing Insiders What does the executive order signed by President Biden on January 25, 2021, mean for the housing community? With the updated guidelines, what can we expect from HUD (Department of Housing and Urban Development) regarding sexual orientation and gender identity, and what should we be doing now to avoid
Housing Discrimination Against LGBTQ+ Prospects Read More »
Episode 27 of Fair Housing Insiders The Fair Housing Act makes it illegal for a housing provider to attempt to influence where a prospect lives due to the prospect’s race, color, religion, national origin, sex, familial status, or disabilities.
Fair Housing and Steering Read More »
Episode 26 of Fair Housing Insiders Diversity, equity, and inclusion. What does it have to do with fair housing? Our special guest, Jen Piccotti from Swift Bunny, discusses how we as an industry need to do more than check a box. We need to build a culture.
Fair Housing and Diversity, Equity, and Inclusion Read More »
Episode 25 of Fair Housing Insiders We are happy to have Brandon Ball from Wesley Woods Senior Living and George Tucker from Campbell-Stone join us again to tackle perhaps the most difficult fair housing topic: Mental health challenges and senior housing.
Senior Housing and Mental Health Challenges Read More »
