To use a form or not to use a form: that is the question. Shakespeare aside, discretion needs to be part of your policy when it comes to reasonable accommodations and how they are verified.
Reasonable Accommodations and Modifications
Episode 23 of Fair Housing Insiders Our latest episode focuses again on communication. Your resident requested a reasonable accommodation: did you hear it? Residents may not always communicate effectively. This is why all staff need to be trained to listen carefully, especially when dealing with reasonable accommodation requests.
Dear Fair Housing Insiders: We have a resident who is special needs. He comes into our office daily and spends all day on the computer and in our community center. That would not be an issue except he will stand around and stare at prospects, makes messes, and harrases my staff. We have had a …