Fair Housing and Prospect Tours
Prospect tours are a common everyday task that all leasing professionals encounter. What fair housing best practices can ensure that you and your team are always compliant?
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Fair Housing and Website Accessibility
What is website accessibility? Is this a subject that you should be paying attention to? Join us as we cut through the confusion and share what every property management company should be doing now.
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Fair Housing and Compliance Monitoring
What should property management companies be considering when it comes to compliance monitoring? Join us as we share tips and a checklist to help everyone attain greater fair housing compliance.
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Top 5 Fair Housing Topics – Beyond the Basics
It’s essential to have regular fair housing training. But throughout your career, you’ll run into fair housing topics that go beyond the basics. Here are the top five “beyond basics” fair housing topics you need to be aware of.
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Reasonable Accommodations – “I Am Not Filling Out Your Form!”
To use a form or not to use a form: that is the question. Shakespeare aside, discretion needs to be part of your policy when it comes to reasonable accommodations and how they are verified.
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Fair Housing Best Practices and Relay Operators
How do you handle a relay operator phone call in the leasing office? What are some fair housing best practices? Join us as we discuss the do’s and don’ts of handling relay operator calls.
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Your ESA Questions Answered
ESA or emotional support animals continues to be one of the most talked-about fair housing concerns. The more we clarify and educate the many different scenarios that face property management staff, the better equipped we all can be to avoid a fair housing complaint.
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Fair Housing & Drive-By Accessibility Testing
What is fair housing drive-by accessibility testing? How can it impact your properties? Join us as we discuss how a simple car ride can turn into a lawsuit costing you thousands of dollars.
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Fair Housing and Superior Customer Service
Do customer service and fair housing go hand in hand? Can you have one without the other? This episode shows how superior customer service is the key to fewer fair housing complaints. It stands to reason that any company with good customer service training will have fewer fair housing complaints. Customers that feel honestly heard
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Stay Up To Date on Fair Housing Training
Fair Housing is a complicated and ever-changing subsection of the law. Combined with state and municipal laws that can vary greatly, proper training becomes even more critical.
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